Decision Making in Bank Personnel Selection Using the Analytical Hierarchy Process

Abstract

Banks, like in many other areas, must make the right decisions in personnel selection. Incorrect personnel choices can lead to customer loss and increase internal organizational problems. Therefore, it is crucial for banks to make the right personnel selections and use objective criteria when making these decisions. Selecting the most suitable employee who can contribute to increasing the value of the organization from numerous applications requires a multi-stage process. Recent studies have observed that multi-criteria decision-making methods are frequently used in evaluating recruitment processes. In this regard, the Analytical Hierarchy Process (AHP) method is a tool that can assist banks in making accurate personnel decisions. The aim of the study is to identify the criteria used in personnel selection in banks and prioritize these criteria. In the research, key factors in the recruitment process include personal characteristics, organizational expectations, and experience as the main criteria. Using the AHP method, priority rankings of these factors have been made, and the most important criteria have been identified. The results highlight that determining the right criteria is crucial for enhancing the quality of the workforce and designing efficient recruitment processes in the banking sector. Furthermore, the AHP model provides a concrete tool for recruitment processes in the sector, helping decision-makers to make more informed and objective decisions.