Transparency in Decision-Making: The Role of Explainable AI (XAI) in Customer Churn Analysis. Information Technology in Economics and Business, [S. l.], v. 2, n. 1, p. 1–11, 2025. DOI: 10.69882/adba.iteb.2025011. Disponível em: https://journals.adbascientific.com/iteb/article/view/35.. Acesso em: 8 feb. 2025.